We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns and Refunds
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it, including all original packaging and tags.
To initiate a return, please contact us at hello@minimwear.com from your registered email ID, including your order ID and registered phone number. Our customer service team will assist you with the return process.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment or credit your Minimwear.com account as store credits or credit points. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving the order. We will provide you with further instructions on how to proceed with the exchange.
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. You can inform us by sending images of the damaged item to hello@minimwear.com. We will arrange for a replacement or issue a refund after inspecting the items. We will cover the collection cost and reshipping costs if the item is defective or damaged on delivery.
Return Shipping
We will arrange a reverse pickup once for an exchange or refund for an order. Any additional reverse shipment charges beyond the one-time pickup will be borne by the customer. For self-shipped returns, we recommend using a reliable courier service. Please ensure that items are securely packed to prevent any loss or damage during transit.
Processing Time
Refunds and exchanges will be processed within 7-10 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Personalized or custom-made items
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at hello@minimwear.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
Thank you for choosing Minimwear.com.